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Experience the Pilates Difference. Live & On-Demand Pilates Classes from Certified Instructors Worldwide

Frequently asked questions

Everything you need to know about classes, PilatesCoin, Unlimited and Pilates Live TV. Can’t find your answer? Email help@pilateslive.com.

Getting started

What is Pilates Live?
Pilates Live brings live, interactive Pilates classes to wherever you are, taught in real time by certified instructors. Join live Mat, Reformer, Tower and other apparatus classes, tune in to Pilates Live TV around the clock, and book classes with independent instructors in their own Virtual Studios.
How do I sign up?
Create your free account on the sign-in page (choose Create account, or continue with Google). Then browse the schedule and book your first class.
What is Pilates?
Pilates is a method of exercise created by Joseph Pilates, which he called Contrology. It builds core strength, flexibility, stability and balance through controlled, precise movement and breath. It suits everyone from beginners to elite athletes, and is widely used to rebuild strength after injury.
Do I need equipment?
Not for mat classes: a mat or towel is all you need. Apparatus classes such as Reformer and Tower need that equipment at home. Some classes use small props like weights, bands or a Magic Circle. Each class page lists what you need.
What kinds of classes are offered?
Classical and contemporary Pilates on the mat and apparatus, at every level. Filter the schedule by type (Mat, Reformer, Tower, Chair, Stretch) or level (Open, Beginner, Intermediate, Advanced). Open classes are open to all levels.

Booking and joining classes

How do I book a class?
Find a class on the schedule, open it and tap Reserve. Booking uses PilatesCoin (each class shows its price), or is included with Unlimited. You will get a confirmation email straight away.
How do I join my class?
About 30 minutes before class we email you a link to join. You can also join from My dashboard, or from the class page: a Join button appears 30 minutes before start. Joining a few minutes early lets you settle in and check your camera and sound.
Can I cancel a booking?
Yes, up to 30 minutes before class. Cancel from My dashboard or the class page and your PilatesCoins are returned. From 30 minutes before the start, the Cancel button is replaced by Join: your spot is held for you, and the booking can no longer be cancelled or refunded.
What is a Virtual Studio?
Independent Pilates instructors run their own classes on Pilates Live through their Virtual Studio. Find them under Instructors. Book and pay the same way, with PilatesCoin, and many of their classes are included with Unlimited.
I can’t get into my class. What should I do?
Make sure you are signed in, then use the Join button on My dashboard or in your class email. Refreshing the page fixes most sound or video problems. Still stuck? Email help@pilateslive.com.

PilatesCoin and Unlimited

What is PilatesCoin?
PilatesCoin is how you book live classes: each class shows how many coins it uses. Buy coins on the PilatesCoin page. Larger packs cost less per coin, and coins never expire.
What is Unlimited?
Unlimited gives you every live class, as often as you like, for $99 a month. New members can try it free for 14 days; cancel before the trial ends and you won’t be charged. Start it on the PilatesCoin page.
Is there a discount for apprentices and instructors?
Yes. Power Pilates apprentices and instructors on the platform get 50% off Unlimited and every coin pack. The discount is applied automatically when you are signed in.
How do I cancel Unlimited or update my card?
Go to the PilatesCoin page and choose Manage membership. From there you can update your card, see your invoices or cancel anytime. If you joined Unlimited before our new site launched, email help@pilateslive.com and we’ll take care of it.
Do you save my card details?
Payments are handled securely by Stripe; Pilates Live never stores your card number. Coin purchases are one-time. For Unlimited, Stripe keeps your card on file to renew your membership each month.

Pilates Live TV

What is Pilates Live TV?
Our channel runs 24 hours a day with shows, classes, meditations and Pilates history. Watch it on the TV tab. Nothing to book: just tune in.
Can I get a reminder before a show?
Yes. Tap Remind me on any show and we’ll email you about 15 minutes before every airing, until you turn it off by tapping Reminder on.

Your account and devices

Can I take classes on my phone or tablet?
Yes. Pilates Live works on phones, tablets and computers. For the smoothest live classes, use an up-to-date browser such as Chrome or Safari and a strong internet connection.
Why are class times shown in my time zone?
Class times show in your local time zone automatically. To change it, tap the clock in the top bar. Our classes are scheduled in New York time (ET).
How do I update my profile or photo?
Open the menu at the top right and choose Edit profile.
Where can I read your privacy policy?
How do I contact you?
Email help@pilateslive.com and our team will get back to you.
Still have a question?
Our team is happy to help.
Email us